From Plasma Donation to Personal Impact: Caterina Enters on Feeling Valued
Caterina Enters,ย General Manager at Consolidated Energy, posted on LinkedIn:
“I rarely post anything, but today, I was so impressed, I needed to give a shout out to Australian Red Cross Lifeblood and the staff at the Mt Waverley Donation Centre.
I arrived to donate plasma.
I was technically cleared to donate plasma.
But there was some concern regarding a recent surgery I had undergone, and after three escalations, I left without a donation.
I could have left feeling frustrated that I had wasted an hour for nothing, but instead, I left feeling valued.
And it was all because two people in Mt Waverley and a third in a central office decided to look past the technical requirements and see the potential impact on me as an individual.
Ultimately, I didnโt donate, but felt like a truely valued stakeholder (or raw material supplier?) where my long term health was in no way going to be compromised, even though I was technically clear to donate and the need for donations is high.
Stakeholder/customer care – empathy, communication, the lot!
Integrity
Doing whatโs right
Very impressed!
Looking forward to resuming donations in Feb!”
Get the latest with Hemostasis Today.
-
Apr 8, 2026, 07:32Giulia Simini: Acquired von Willebrand Syndrome and Coagulation Abnormalities in MPN-Associated Thrombocytosis
-
Apr 8, 2026, 07:14Julian Kyoung-Ryul Chun: Join the Discussion at EHRA 2026
-
Apr 8, 2026, 06:41Stephanie Diez de Sollano: Why Ehlers-Danlos Syndrome Deserves More Attention
-
Apr 7, 2026, 19:17Anand Padmanabhan: Persistence and Pathogenicity of Platelet Factor 4 Antibodies in VITT
-
Apr 7, 2026, 19:07Clara Meijs: Great Time Presenting Our Endometriosis Project at the AHA EPI Lifestyle Conference
-
Apr 7, 2026, 18:18Vivek Das: How Obesity, Type 2 Diabetes, and Dyslipidaemia Interact Across Multiple Cardiovascular Conditions
-
Apr 7, 2026, 17:44Augustina Isioma Ikusemoro: Quality Indicators for Red Blood Cells in Transfusion Medicine
-
Apr 7, 2026, 17:35Nikola Grubor: In Situ Pulmonary Arterial Thrombosis Mimicking CTEPH in Eisenmenger
-
Apr 7, 2026, 17:34Pooja Choradia: vWF Breakdown in Aortic Stenosis – Anaemia and Pulmonary Relevance